• Company Name: RC Personal Development Ltd
• Company Registration Number: 646241
• Registered Address: 5 Thornberry Drive, Dublin 18, D18 R864, Ireland
• Contact: rachel@letscreatesuccess.com

Refund and Cancellation Policy

Effective Date: June 29, 2026

At RC Personal Development Ltd (trading as "Let's Create Success"), we take pride in the results our clients achieve through our coaching and mentorship programs. Because we operate on a consultative, high-ticket basis, we require a clear understanding of expectations regarding cancellations and refunds.

1. The Consultative Service Model

Our services are bespoke and tailored to your specific business or personal development goals. Consequently, we do not utilize a standard automated checkout. Every engagement begins with an application and a discovery interview to ensure a mutual fit. Once we determine that we can deliver the results you are seeking, we provide a formal proposal and invoice. 

By making payment against an invoice, you acknowledge the terms of the specific service agreement or proposal provided to you.

2. Cancellation Policy (1:1 Appointments)

We respect your time, and we ask that you respect ours. Our coaching slots are limited and in high demand.

• Notice Period: If you need to reschedule or cancel a scheduled coaching session, we require at least 48 hours' notice prior to the start of the session.

• Late Cancellations/No-Shows: Cancellations made with less than 48 hours' notice, or failure to attend a scheduled session without notice ("no-show"), result in the forfeiture of that session.

• Emergency Clause: We understand that unforeseen life emergencies occur. If a genuine emergency prevents you from attending, please contact us at rachel@letscreatesuccess.com as soon as possible so we can review your situation on a case-by-case basis.

3. Refund Policy

Our refund policy is designed to align with the professional nature of our high-value coaching engagements:

• Services Rendered: Once a coaching session, workshop, or consulting strategy has been delivered, the service is considered fulfilled and is non-refundable.
• Programs & Bespoke Packages: Because our programs require significant upfront allocation of resources and personalized planning, refunds for bespoke packages are governed by the terms of the signed proposal or service agreement provided at the time of purchase.
• Dissatisfaction: We are committed to your success. If you are ever dissatisfied with a session or the progress of our work together, we encourage you to raise this with us immediately so that we can address your concerns, adjust our strategy, or provide additional support.

4. Commitment to Resolution

We believe that most issues can be resolved through direct communication. If you have any concerns regarding your service, please reach out to rachel@letscreatesuccess.com directly.

 We pledge to respond to all inquiries within 5 business days and work with you to find a fair solution. We respectfully request that clients engage with us directly to resolve concerns before considering any payment disputes with their bank or financial institution.